When a heat pump quits in the Triad, the first question is whether to fix it or replace it. There is no single rule, but a few factors settle most cases.
Age of the system
Find the manufacture date on the outdoor unit's data label, or decode it with our HVAC serial number lookup. An older unit that needs a major part, such as a compressor or outdoor coil, is usually a replacement candidate. A newer unit with a failed capacitor, contactor, or fan motor is usually worth repairing.
The refrigerant it uses
Many older heat pumps use R-22 refrigerant, which is no longer produced. Recharging one is expensive and hard to source, which often tips the decision toward replacement.
Repair history
If the same system has needed several service calls in the last couple of seasons, the next repair is rarely the last. Add up what you have spent and what is quoted now.
Comfort and bills
Rooms that never get even, short cycling, or bills that keep climbing are signs the system is undersized, oversized, or worn out. A repair will not fix a sizing problem.
Common small repairs worth doing
Capacitors, contactors, thermostats, condensate issues, and dirty coils are inexpensive fixes on a healthy system.
FAQ
Can I replace only the outdoor unit?
Usually it is best to replace the outdoor unit and air handler as a matched system so efficiency ratings and warranty apply.
How do I get a replacement price?
Send us your current model number and a few photos and we will quote a factory-direct matched system with install.
Get your system replaced.
Tell us a little about your home and what you're replacing. A specialist will call you to work out exactly what you need, go over the price, and get it replaced. No obligation.