Parts Returns — 90 Days
The short version
Replacement parts can be returned within 90 days of delivery. If the part did not fit, did not fix it, or you simply changed your mind, send it back.
What we need
- The part in resalable condition — uninstalled, and in its original packaging where you still have it.
- Your order number.
- A quick note on what happened. This one matters to us: if a part did not fit, we want to know which system it went on, because that is how we stop selling it to the next person with the same furnace.
What we cannot take back
- Installed gas valves and any part that has carried gas. Once it is on a gas line it is not resalable, and we will not resell it to someone else.
- Parts damaged during installation. A hot surface igniter cracked on the burner assembly is a common one — handle a new igniter by the ceramic base only.
- Special-order items, which we tell you about before you buy. We do not list them without saying so.
How to start one
Call (888) 762-1334 or email sales@furnace.direct with your order number. We will tell you where to send it.
Before you return it — try this first
We are licensed HVAC contractors (Hamlin Mechanical LLC, MN Lic. #128688), not a parts warehouse. If a part did not fix the problem, call us before you ship it back. Half the time the part is fine and the fault is somewhere else in the sequence, and we would rather spend ten minutes on the phone getting your heat back on than process a return.
Damaged in transit
Tell us within 5 days of delivery and keep the packaging. We will replace it.
Wrong part shipped
Our mistake, our cost, both ways. Call us and we will overnight the right one where we can.