Cooling Direct Privacy Policy
Privacy Policy for Cooling Direct
Effective Date: June 4, 2026
Cooling Direct ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit cooling.direct, request a quote or installation, purchase equipment, or communicate with us.
Information We Collect
We may collect personal information you provide directly, including your name, service address, billing address, email address, phone number, and payment information, as well as information collected automatically such as your IP address, device and browser information, and how you interact with our website through cookies and similar technologies.
How We Use Your Information
We use your information to respond to your inquiry, prepare quotes, schedule and coordinate installation, provide customer support, process transactions, improve our services and website, prevent fraud, and comply with legal obligations.
How We Share Your Information
We do not sell your personal information. We share information only with service providers and licensed installation contractors who help us deliver our services (such as payment processors and our website and messaging platforms), and when required by law.
Text Messaging & Mobile Information
Mobile phone numbers and SMS/text-messaging consent are collected solely to communicate with you about your inquiry or service. We do not sell, rent, or share your mobile opt-in information or text-messaging consent with any third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with the service providers that help us operate our messaging (e.g., our messaging platform), and only as needed to deliver the service. No mobile opt-in data is shared with third parties for their own marketing. You may opt out of text messages at any time by replying STOP.
Cookies and Tracking
We use cookies and similar technologies to operate and improve our website and your experience. You can manage cookies through your browser settings.
Data Security
We use reasonable safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from children.
Your Rights
Depending on where you live, you may have rights to access, correct, or delete your personal information, and to opt out of marketing communications. To exercise these rights, contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
Cooling Direct
Phone: (239) 946-6132
Email: info@cooling.direct